Shipping Policy

When checking out, you are given the option to select UPS Flat Rate Ground, UPS 2nd Day Air or UPS Overnight.  Shipping times and methods may vary based on the destination and the shipping option selected at checkout.  

Katherine Jezek Design is not liable for delays in shipping or delivery caused by factors beyond our control, including but not limited to weather conditions, customs delays or carrier issues. Once an order has shipped, Katherine Jezek Design relinquishes control over the shipment and can only provide the tracking number for reference. Katherine Jezek Design is not responsible for lost or stolen packages.

Because of the personalization of holiday cards and gift tags, orders are non-refundable, without exception.  If you have received an order that is incorrect or damaged, please let us know within a week of receiving your order, and we will work with you to resolve.